Return & Refund Policy

Return & Refund Policy – QavzyRo™ 🔁

At QavzyRo™, we want customers to shop with confidence when purchasing our fabric and textile products. If an item you receive does not meet your expectations, our return and refund policy outlines a clear process designed to resolve the issue fairly and efficiently.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order if the following conditions are met:

• The product has not been used and remains in its original condition
• Original packaging, accessories, and included components are still intact
• Proof of purchase is available (such as an order confirmation email or receipt)

Items that do not meet these conditions may not qualify for a refund.

2. How to Request a Return

To begin the return process, please contact our customer support team:

📧 Email: admin@creativecollectiblequilts.com

📞 Phone: +1 (402) 862-4001

Once your request has been reviewed and approved, we will provide:

• Detailed instructions for returning the product
• The correct return shipping address
• A return shipping label, if applicable

⚠️ Please note that returns sent without prior authorization may not be accepted or processed.

3. Damaged, Defective, or Incorrect Items 📦

We recommend inspecting your package immediately after delivery.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 72 hours of delivery and include photos showing:

• The item received
• The product packaging
• The shipping label on the parcel

After reviewing the information, we will determine the appropriate resolution, which may include a replacement or a refund.

4. Non-Returnable Items

Certain products may not be eligible for returns, including:

• Textile items that have already been used, altered, or modified
• Customized or personalized products
• Gift cards
• Clearance or final-sale items

If you are unsure whether your item qualifies for return, please contact our support team before sending the product back.

5. Exchanges

If you would like to exchange an item:

• Contact our support team to request return authorization
• Return the original item according to the instructions provided
• Place a new order for the replacement product

This approach helps ensure faster processing and product availability.

6. EU Customer Cancellation Rights 🌍

Customers located within the European Union may cancel or return an order within 14 days of receiving the product, provided that:

• The item remains unused
• The original packaging is still intact
• Proof of purchase is included

This EU cancellation right applies in addition to our standard 30-day return policy for unused items.

7. Refund Processing 💵

Once the returned item has been received and inspected, we will notify you regarding the refund status.

If the refund is approved:

• The refund will be issued to your original payment method
• Processing may take up to 10 business days, depending on your bank or payment provider

If the refund has not appeared after 15 business days, please contact us for assistance.

8. Return Address

The correct return shipping address and instructions will be provided once your return request has been approved.

Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us:

QavzyRo™

Address: 332 E Square St
Humboldt, NE 68376
United States

📞 Phone: +1 (402) 862-4001
📧 Email: admin@creativecollectiblequilts.com

At QavzyRo™, we aim to keep the return and refund process simple, transparent, and customer-friendly, so you can shop for quality fabric and textile products with confidence. 🧵✨